Shipping Policy

This Shipping Policy applies to orders placed through https://portorangebaitandtackle.com, operated by Rick’s Port Orange Bait & Tackle, under the brand name PORTORANGEBAITANDTACKLE.

Shipping Area

We currently ship to eligible delivery addresses within the 48 contiguous United States.

We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or international destinations.

Customers are responsible for providing a complete and accurate delivery address during checkout.

Certain fishing rods and other fishing equipment may require additional packaging due to their length, dimensions, or construction. Any applicable shipping restrictions will be communicated during checkout or through our customer-service team.

Order Processing

Orders are normally processed within 1–2 business days after they are placed and payment has been confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

Orders are processed by Rick’s Port Orange Bait & Tackle.

Processing time is separate from shipping-transit time.

Fishing rods, fishing reels, and other fishing gear are prepared for shipment using packaging appropriate for the product's size and construction.

Shipping Rates

Standard shipping charges are calculated according to the order subtotal:

Orders from $0.00 to $99.98: $5.00 flat-rate standard shipping.
Orders of $99.99 or more: Free standard shipping.

The applicable shipping charge will be displayed during checkout before the order is submitted.

Customers can review the shipping cost and final order total before completing payment.

Estimated Delivery Time

The estimated total delivery time is 7–15 business days, consisting of:

Processing time: 1–2 business days;
Shipping-transit time: Approximately 6–13 business days.

Delivery estimates are provided for planning purposes and are not guaranteed delivery dates.

Delivery may be delayed by weather conditions, carrier disruptions, holidays, high-volume shipping periods, address problems, or other circumstances outside our reasonable control.

Certain fishing rods or oversized fishing equipment may require special handling during transportation. If an order is subject to additional shipping arrangements, we will provide relevant information when available.

Order Tracking

After an order has shipped, we will send a shipping-confirmation email containing the available carrier and tracking information.

Tracking information may require additional time to become active after the shipping-confirmation email is sent.

Customers are responsible for monitoring the tracking status and ensuring that someone can receive the package where necessary.

For longer fishing rod packages or other fishing equipment requiring special handling, please review any carrier delivery instructions associated with the shipment.

Address Changes

Please review your shipping address carefully before submitting an order.

If an address needs to be corrected, contact us as soon as possible at support@portorangebaitandtackle.com.

We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.

We are not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer, except where otherwise required by applicable law.

If a package is returned because of an address problem, please contact us to discuss the available next steps.

Additional shipping charges may apply if a new shipment is required because of an incorrect address provided at checkout. Any applicable charges will be communicated before reshipment.

Multiple Packages

Some orders may be shipped in more than one package.

For example, fishing rods and fishing reels may require different packaging based on their dimensions and construction.

When an order is shipped in multiple packages:

Packages may arrive on different dates;
Each package may have a separate tracking number;
Shipping notifications may be sent separately; and
Delivery times may vary between packages.

Receiving one package does not necessarily mean that the remaining items have been lost.

Please review all shipping-confirmation emails and tracking information associated with your order.

Delayed or Missing Deliveries

If tracking shows that a package is still in transit beyond the estimated delivery period:

Review the latest carrier tracking information;
Confirm that the delivery address entered with the order is correct;
Check with household members, neighbors, or the building's reception area where applicable; and
Contact us if the package still cannot be located.

Please email support@portorangebaitandtackle.com and include your order number and tracking number.

We will review the available shipment information and assist with the appropriate next steps.

A carrier delay does not automatically mean that a package is permanently lost.

If a shipment is confirmed lost or cannot be delivered, we will review the circumstances and provide an appropriate resolution in accordance with applicable law and our store policies.

Damaged Packages or Incorrect Items

Please inspect your fishing equipment promptly after delivery.

If a package arrives visibly damaged, or if you receive an incorrect or incomplete item, contact us at support@portorangebaitandtackle.com.

Examples of shipping-related issues include:

A fishing rod arriving with a broken tip or damaged section;
Bent or damaged fishing rod guide rings;
A fishing reel arriving with visible damage;
Missing components or accessories included with the purchased product;
Receiving the wrong fishing rod or fishing reel;
Receiving an incorrect length, size, or product configuration; or
Significant damage to the shipping packaging.

Please provide:

Your order number;
A description of the problem;
Photographs of the complete product;
Close-up photographs of the damaged or affected area;
Photographs of the shipping packaging; and
A photograph of the shipping label where available.

We will review the information and provide further instructions.

Depending on the circumstances, an appropriate resolution may include replacement components, a replacement product, an authorized return, or a refund.

Return and refund eligibility is governed by our Return and Refund Policy, subject to applicable law.